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Highgate Community

Primary School

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Complaints Policy

At Highgate we place great value on the role which parents and carers can play in supporting children’s learning and staff and governors actively encourage a positive relationship between the school and the families of children who attend the school.


If, at any time, a member of the school community has a concern about an aspect of life at Highgate, the school will deal with the concern as quickly, effectively and sympathetically as possible. It is hoped that most concerns or complaints will be settled amicably at this stage.